Privacy Policy

Effective Date: 8/24/2025

Zazzanos LLC (doing business as “Zazzano’s”) (“Zazzanos LLC,” “Zazzano’s,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through the Zazzano’s website, how we use it, and what rights you have. By using our site, you agree to this policy.

1. Definitions

  • “Personal Information” means information that identifies, relates to, or could reasonably be linked with an individual (for example: name, email, phone number, shipping address, or IP address).
  • “Services” means the Zazzano’s website and any features we provide through it, as well as in-person point-of-sale systems.

2. Data Minimization

At Zazzanos LLC, we collect only the Personal Information needed for the purposes described in this Policy, and we do not use it for materially different purposes without notice and, where required, your consent.

3. Information We Collect

We may collect the following types of information when you interact with Zazzano’s:

  • Contact details you provide (name, email, phone number, event details).
  • Email addresses if you sign up for updates.
  • Technical data such as IP address, browser type, pages visited, and cookie information.
  • Order information (name, shipping address, purchase details) if you buy merchandise or make an event payment.
  • Event inquiry details you provide when requesting catering services (such as event date, location, and guest count).
  • Other info you voluntarily share with us (for example, through forms or inquiries).

4. How We Use Your Informationo With

Zazzanos LLC may use the information we collect to:

  • Respond to event inquiries and customer requests.
  • Process and fulfill merchandise orders.
  • Process deposits or payments for private catering events.
  • Send updates or marketing communications (if you’ve opted in).
  • Send SMS/text communications if you’ve opted in (see SMS section below).
  • Combine information from in-person and online interactions to improve our communications and promotions.
  • Improve and maintain the Zazzano’s website.
  • Comply with legal requirements.

5. Purchases and Payments

If you purchase merchandise or food items from Zazzano’s, your payment will be processed by trusted third-party providers such as PayPal, Stripe, or Square. Zazzanos LLC does not collect or store your full credit card details — those are handled securely by the payment processors. We may, however, receive limited information related to the transaction (such as your name, billing/shipping address, and order details) so we can fulfill your purchase.

For private catering events, customers may be directed to a secure payment page on our website to place a deposit or pay in full. These payments are also processed by the providers above.

For in-person purchases, Zazzanos LLC also processes sales through Square kiosks and point-of-sale systems at events and popup locations. When you make a purchase in person, Square may collect your payment and contact information in order to complete the transaction. Zazzanos LLC does not store your full payment details. Your use of Square is also subject to Square’s own privacy policy.

We may add customer information collected during online or in-person sales (such as name, email, or phone number) into our customer relationship management (CRM) system to send follow-up communications, including email or SMS messages about events, promotions, and future offerings, in accordance with this Privacy Policy.

Refunds and disputes: Payment details you provide will be used solely to process your transaction and, if necessary, to handle refunds or disputes in line with our refund policies.

6. SMS/Text Messaging Disclosure

  • Consent: By providing your phone number and opting in, you agree to receive text messages (SMS/MMS) from Zazzano’s related to events, promotions, and updates.
  • Frequency: Message frequency may vary.
  • Opt-Out: You can opt out at any time by replying STOP to a message. After you send STOP, we will send one final confirmation message and then you will no longer receive SMS/MMS messages from us.
  • Help: For help, reply HELP or contact us at [your support email/phone].
  • Cost: Message and data rates may apply.
  • No Purchase Requirement: Your consent to receive texts is not a condition of purchase.
  • Data Use: Zazzanos LLC will use the information collected in connection with SMS messaging in accordance with this Privacy Policy.
  • Recordkeeping: We retain opt-in and opt-out records for as long as necessary to demonstrate compliance with applicable SMS marketing laws.

7. Cookies and Tracking

Like most websites, the Zazzano’s website uses cookies and similar tools to help it function and to understand how visitors use it.

  • Strictly necessary cookies help the site operate.
  • Functional cookies remember preferences.
  • Analytics cookies (e.g., Google Analytics) help us understand usage trends.
  • Advertising cookies (e.g., Meta Pixel) help us reach audiences with relevant ads.

These providers may collect or receive information from your browser or device when you use the Zazzano’s website and may use that data to provide measurement services and targeted ads. You can opt out of interest-based advertising through recognized self-regulatory programs.

You can clear or disable cookies in your browser settings at any time.

8. Who We Share Your Info With

Suggested text: Visitor comments may be checked through an automated spam detection service.

Zazzanos LLC does not sell your personal information. However, we may share it with trusted service providers, such as:

  • Website hosting and CMS providers (e.g., WordPress and its plugins).
  • Email service providers and CRM tools (e.g., GoHighLevel, which we use to manage communications and marketing).
  • Analytics tools (e.g., Google Analytics).
  • Advertising platforms (e.g., Meta/Facebook Pixel).
  • Payment processors (PayPal, Stripe, Square).
  • Other business service providers as needed to operate the Zazzano’s website and point-of-sale systems.
  • Embedded third-party tools (e.g., YouTube videos, Google Maps, scheduling widgets) if we use them on our site.

If Zazzanos LLC (or the Zazzano’s website) is ever sold or transferred, Personal Information may be transferred to the new owner.

9. Data Retention

Zazzanos LLC retains Personal Information only as long as needed for the purposes described here or as required by law. Typical retention periods are:

  • Contact form inquiries: up to 24 months after last interaction.
  • Email marketing records (including unsubscribes): up to 36 months for recordkeeping.
  • SMS opt-in/opt-out records: retained as long as required to prove compliance with SMS marketing laws.
  • Order/shipping and payment records: up to 7 years to meet tax and accounting obligations.

After these periods, data may be securely deleted or de-identified.

10. Security and Breach Notification

At Zazzanos LLC, we use reasonable administrative, technical, and physical safeguards appropriate to the nature of the Personal Information we handle (for example: TLS encryption in transit; access controls; least-privilege practices). No method of transmission or storage is completely secure.

In the unlikely event of a data breach, Zazzanos LLC will comply with applicable legal requirements to notify affected individuals.

11. Your Rights

Depending on where you live, you may have the right to:

  • Access the information we hold about you.
  • Request corrections or deletion.
  • Opt out of marketing communications.
  • Withdraw consent (you may unsubscribe from emails or reply STOP to SMS at any time).

Additional Rights for U.S. Residents:
Residents of certain U.S. states (including California, Virginia, Colorado, Connecticut, and Utah) may have additional privacy rights under their state laws. If you live in one of these states, you may contact us to exercise applicable rights, and we will respond as required by law.

Appeals Process: If we deny your request, you may appeal by replying to our decision or contacting us again with “Appeal” in the subject line.

Non-Discrimination: Zazzanos LLC will not deny goods or services, charge different prices, or provide a different level or quality of services because you exercise a privacy right.

12. Children’s Privacy

The Zazzano’s website is not directed to children under 13, and Zazzanos LLC does not knowingly collect Personal Information from them. If you are between 13 and 16, please obtain permission from a parent or guardian before submitting information.

13. Third-Party Links and Tools

The Zazzano’s website may link to other sites (like Instagram or Facebook). We are not responsible for the privacy practices of those sites.

We may also use third-party tools (for example, spam-prevention or security tools such as reCAPTCHA, or embedded content such as videos or maps). These providers may collect information as described in their own privacy policies.

14. Business Transfers

If Zazzanos LLC is involved in a merger, acquisition, sale of assets, reorganization, or similar transaction, Personal Information may be transferred as part of that transaction.

15. International Visitors

Zazzanos LLC is based in Michigan, and while Zazzano’s may advertise to individuals across the United States, we do not market or provide services outside the United States. If you access our site from outside the U.S., please be aware that our privacy practices are designed to comply with U.S. law and may not meet the requirements of other countries.

16. Governing Law

This Privacy Policy, and any disputes relating to it, are governed by the laws of the State of Michigan and apply to Zazzanos LLC, even if you access the Zazzano’s website from another U.S. state.

17. Policy Updates and New Uses

Zazzanos LLC may update this policy from time to time. The most recent version will always be posted on this page, with the effective date listed above. If we make material changes or intend to use Personal Information for new purposes incompatible with those disclosed here, we will update this page and, where required, seek your consent before such new uses.

18. Contact Us

If you have questions about this Privacy Policy or how Zazzanos LLC handles your information, please contact us at: [email protected]